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Orders:
We ask that all orders be placed on the website. Please completely review your order before submission to ensure that the order and your personal information is correct. Once an order goes into processing, we are unable to make changes (this includes order additions). If you wish to add an item to ship with an order already in processing, you must place a new order. You need to select the SAME SHIPPING METHOD as the original order and we require that you specify the original invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together. When they ship out together, we will credit any shipping overpaid to your account. The maximum number of orders that may be shipped together is 3.
All orders will be processed in the order we receive them. We do not charge extra for ‘rush’ orders because EVERY order we receive is considered a rush order. During business hours, your order has often begun processing within 2 hours of receiving it. We work quickly to get your order out as soon as we can, but please note that we are not responsible for the speed of your shipping agency.
Pick Ups:
When your order is ready for pick up, you will be notified by email. If you have not received this notification or you have not received confirmation from us that your order will be ready by an agreed upon time/date, your order is NOT ready. Please be sure that you have this confirmation before coming to pick up your order AND that you have your order number handy at pick up. You must provide your order number at pick up. If you do not have your order number, you will need to show an ID. If you are sending someone else to pick up your order on your behalf, they will not be able to pick it up without the order number. In any case, be aware that you may be asked to show ID.
Payment Options:
The website accepts all major credit cards. PayPal is also an option and you may also use PayPal to process your credit if you wish. You do not need a PayPal account to use your credit card through PayPal. PayPal accepts Visa, MasterCard or American Express. If you prefer not to use a credit card or a PayPal account, you may send an email transfer. Email transfers must be sent to spellbound.intentions@gmail.com. Please add the invoice number that payment is for in the comments section.
Shipping:
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Please note that Covid-19 has still been disrupting delivery services. There may be delays, we do our best to get everything shipped in a timely manner.
Shipping rates & delivery estimates:
Spellbound Intentions currently offers shipping via Canada Post. All of our products ship from their facility located at: 537 Frederick Street, Kitchener ON, N2B 1L0
We offer a standard shipping fee, shipping charges for your order will be calculated and displayed at checkout. A tracking number will be provided upon shipment. Purchases through Spellbound Intentions are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier’s delivery to your ship-to address. Spellbound Intentions is not responsible for any loss, theft or damage after it has been shipped.
On default, parcels are insured for $100. When choosing Canada Post, you can request a card be left in your mailbox notifying you that your parcel has arrived if you won’t be home. It will request that you pick up your item(s) at your closest outlet. You will be required to show ID at pick up and we recommend this option for your protection since we are not responsible for lost, damaged or missing boxes. If you would like ‘signature upon delivery’ we can do that too, please request it in the comments section at checkout. Additional fees for this option may be required.
**It is important to note that in general, couriers will not insure parcels that have been requested by the recipient to be left should the recipient not be home. We do not recommend this option as it is unsafe and is done completely at your own risk. Your order is otherwise insured for $100 against loss or damage. Should you wish to add extra coverage, please let us know in the comments section when you submit your order, and we will make those adjustments and contact you for any amount due. When orders are larger, we may contact you to offer the extra insurance option. We reserve the right to add ‘signature required’ at our discretion.
If you wish to add an item to ship with an order already in processing, you must place a new order. You need to select the SAME SHIPPING METHOD as the original order and we require that you specify the original order invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together. When they ship out together, we will credit any shipping overpaid to your account. The maximum number of orders that may be shipped together is 3.
Once your parcel leaves Canada Post, you will be emailed your tracking number. This tracking number lets you know where your parcel is and when it should arrive to you. Should there be any issues/questions with delivery, you must contact the Canada Post courier to resolve these issues.
**Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order. A 20% restocking fee will be charged to you if an order is cancelled after processing has begun OR if an order is refused at the point of delivery and returned to us. Should an order be returned to us due to an incorrect address or for any other reason, you will be responsible for all related shipping charges.
**we do not do overnight deliveries**
We take pride in the high quality, hand selected & hand crafted work we do. If you have any questions or concerns please reach out to us! We hope you enjoyed your shopping experience with us. Thanks for choosing our small business.
All shipping costs will be calculated by the shipping agency in regard to Canadian policies.
**We do have a set base price of $20.00 Canadian dollars that does usually cover the shipping fee.** In the event that shipping costs were miscalculated (it’s rare, but this can sometimes happen with larger boxes), we reserve the right to adjust the shipping to reflect the true cost. In this case, we will contact you with the correct shipping charges to collect the remainder amount due. Spellbound Intentions does not add on or charge shipping or handling fees.
Pricing:
In an event where pricing has been listed incorrectly for any reason, we reserve the right to contact you to collect the amount owing. We may also refuse or cancel any orders placed for the product listed at the incorrect price, whether or not payment has been made on the product.
Backorders:
From time to time, we may run out of certain products. If this happens and you’ve purchased an out of stock item, we will contact you to find out if you wish to substitute the item or instead receive a credit/refund. ***Note: Any refunds due for payments made by email transfer will become a store credit unless an in person cash refund is preferred.
Cancellations:
If an order (or an item on an order) is cancelled or changed after it has gone into processing for any reason, there will be a 20% restocking fee. If the order has not yet gone into processing, a $5 administration fee will be charged.
Returns:
All sales are final. We do not accept returns, exchanges, or refunds, however in the event that you should for any reason be unhappy with your purchase, please contact us via email at: spellbound.intentions@gmail.com
Please note that each circumstance is unique and electing to make such an offer in one instance does not create the obligation to do so in another.
Even though we strive to be as accurate as possible, we are happy to replace any products that have been received in error provided that they are undamaged and have not been tampered with.
Unfortunately, we cannot accept used, opened, or broken products due to health and safety reasons. If you would like to return an acceptable item, you must notify us within 48 hours of receipt and this item must be received by us within 7 days (a tracking number if you are shipping the item back is acceptable). In every case, these returns are subject to a 20% restocking fee.
If ever a refund is due, it will be returned by the same manner by which it was received, with the exception of amounts under $5.00 and E-Transfer. For amounts under $5.00 and for payments received via E-Transfer, a store credit will be issued.
You must provide proof of purchase upon return.
Use of Website:
Disclaimer: All information found on this website is, to the best of our knowledge, true and accurate. This is an ‘As Is’ website and by using and purchasing on this website, you agree to all policies, including that Spellbound Intentions cannot be held responsible for any errors, defects, lost profits, or other consequential damages arising from the use of this website or our products. By making a purchase on this website, you acknowledge and accept our policies. Please see our Terms of Service for full details.
We offer luxurious bath bombs, whipped sugar scrubs, and aromatic shower steamers, available individually or in boxes, to connect both body and mind.
